Privacy & Cookie Notice 

Privacy & Cookie Notice
Reversion: 9 November 2025
JC Learning is operated by JC Human Resources Limited.

1. Who We Are & Contact
JC Learning (“the Platform”, “we”, “us”, or “our”) is operated by JC Human Resources Limited in Hong Kong.
We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).
For questions about this Notice or our data practices, contact:
Email: info@jchrhk.com

2. Scope
This Notice applies to all users of the JC Learning website, including learners, visitors, and Providers.
It explains how we collect, use, store, and share your personal data when you access our Platform, purchase courses, or interact with us online.

3. Information We Collect
We may collect and process the following types of information:
•    Account data: name, email address, password, contact details.
•    Transaction data: course purchases, payment amounts, transaction IDs.
•    Learning data: course enrolments, progress, assessment results, certificates issued.
•    Technical data: IP address, browser type, device information, cookies, and analytics.
•    Support data: messages, attachments, and feedback provided via email or forms.

4. How We Use Your Data
We use personal data for the following purposes:
•    To create and manage user accounts;
•    To deliver and track courses and CPD programmes;
•    To issue certificates and enable verification;
•    To process payments and refunds;
•    To respond to enquiries and provide support;
•    To improve website functionality and user experience;
•    To comply with legal and regulatory requirements.

5. Sharing of Data
We may share personal data with:
•    Training Providers for course delivery and certificate issuance (where consent is given);
•    Payment processors and financial institutions to facilitate transactions;
•    Service providers (such as cloud hosting and analytics partners) for operational support;
•    Regulators or law enforcement where required by law.
We do not sell personal data to third parties.

6. Data Retention
We retain personal data only as long as necessary for the purposes set out in this Notice, including legal, accounting, and audit requirements.
Financial records are retained for at least seven (7) years.

7. Security
We implement reasonable technical and organisational measures to protect data against unauthorised access, loss, or destruction, including:
•    Secure servers and encrypted connections (TLS);
•    Access controls and role-based permissions;
•    Regular backups and patch management;
•    Security awareness for staff and contractors.
However, no system is completely secure; we cannot guarantee absolute protection.

8. International Transfers
Where data is transferred outside Hong Kong (for example to global cloud providers), we apply appropriate contractual and technical safeguards to ensure equivalent protection.

9. Cookies & Analytics
9.1 Cookies are small files stored on your device to help the site function properly.
We use only essential cookies and limited analytics cookies to understand traffic and improve services.
9.2 You can control or delete cookies via your browser settings; however, disabling certain cookies may affect functionality.
9.3 Analytics: We use aggregated, anonymised data to monitor performance and enhance user experience. No personal identifiable data is sold or shared for marketing.

10. Your Rights
Under the PDPO and other applicable laws, you have the right to:
•    Request access to or correction of your personal data;
•    Withdraw consent (where processing is based on consent);
•    Opt out of marketing communications at any time;
•    Lodge a complaint with the Privacy Commissioner for Personal Data (PCPD) if unsatisfied.
Requests can be made via info@jchrhk.com.
We may require identity verification before acting on a request.

11. Third-Party Links
Our website may contain links to external sites not operated by us.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy notices of third parties you visit.

12. Children’s Privacy
Our Platform is not intended for children under the age of 18.
We do not knowingly collect personal data from minors without parental consent.

13. Updates
This Notice may be updated from time to time.
Material changes will be notified in advance via the Platform.
The latest version is always available in the Legal & Policy section at the bottom of this website.

14. Governing Law
This Notice is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
Any dispute arising from or in connection with this Notice is subject to the exclusive jurisdiction of the courts of Hong Kong SAR.


Note:
This document forms part of the JC Learning Legal Framework for website visitors and learners. By accessing or using the JC Learning website or purchasing any course, you agree to be bound by the current version of this document and all applicable policies. The latest versions of all documents are available in the Legal & Policy section at the bottom of this website.
JC Learning is operated by JC Human Resources Limited.